Delivery and Shipping:

If your item is in stock it will be dispatched within 1-5 working days

You will receive an email from us within 24 working hours from receipt of your order to confirm order details.

For products that are in stock and you have added customisation please add 1-10 working days.

For custom made garments please add 5 weeks. We will update you as your order progresses with an update on delivery time.

Please understand we cannot exchange or refund any personalised or custom made products.

Delivery Costs & Times:

All orders to Northern and Republic of Ireland will be delivered within 2 working days after order is dispatched. Delivery cost is €6.95

All orders to England, Scotland and Wales will be delivered within 3 working days after order is dispatched. Delivery cost is €9.95

All orders to Europe and the Rest of the World: Delivery costs vary depending on weight of package. We will confirm via email. Europe 3-5 working days after order is dispatched. The Rest of the World 10-15 working day after order is dispatched.

Apologies if your package has not reached you in the times quoted above, if this has happened please contact our customer care team on 042 919 0000 Monday to Friday 9am to 5pm or email us at hello@defy.ie and we will be happy to help.

We understand that you've experienced longer wait times and delays in our service recently.

We apologise for any inconvenience this may have caused. Your time is important, and we're committed to resolving this issue.

Here's what we're doing...

We're expanding our team to reduce response times and we're optimising our processes for greater efficiency.

We're dedicated to enhancing your experience and serving you better.

Thank you for your patience and continued support in our local Irish company.