CURRENT PRODUCTION TIME

(for orders confirmed today)

MOTUWE THFRSA SU
MOTUWE THFRSA SU
Today
  Current production time
Shipping date

Delivery and Shipping

Dispatch Times

  • In-stock items: Dispatched within 1-5 working days. You'll receive a confirmation email within 24 working hours of your order.
  • Customised in-stock items: Please allow an additional 1-10 working days.
  • Custom-made garments: Please allow 5 weeks. We will keep you updated on the progress and delivery time.

Please understand we cannot exchange or refund any personalised or custom-made products.

Delivery Costs & Times

  • Northern & Republic of Ireland: €6.95 (Delivered within 2 working days after dispatch)
  • England, Scotland & Wales: €9.95 (Delivered within 3 working days after dispatch)
  • Europe & Rest of the World: Costs vary by weight and will be confirmed via email. (Europe: 3-5 working days; Rest of World: 10-15 working days after dispatch)

We understand that you may have experienced longer wait times recently and we apologise for any inconvenience. We are expanding our team and optimising our processes to enhance your experience.

Thank you for your patience and continued support in our local Irish company.

If your package has not arrived within the quoted times, please contact our customer care team.

Phone: 042 919 0000 (Monday to Friday, 9am - 5pm)

Email: hello@defy.ie

Returns

Please Note

Unless the item has been received faulty, we are unable to offer a refund or exchange on the following items:

All personalised or made to order products. This includes all:

  • Club shop products
  • Teamwear
  • Customised orders (Initials Etc.)

At DEFY we have put every effort into delivering high quality products. If for some unfortunate reason you need to return/ exchange your item, please return within 10 working days of receipt of delivery. Please return your items in a saleable, unworn, unwashed and undamaged condition, with all tags and in its original packaging.

If you have any queries about returns please contact our customer care team in advance on 041 213 6332.

Please send returns to:

DEFY Sports
Artnalivery
Ardee
Co. Louth
A92 FP52

Please add a delivery note to your package with the following information:

  • Contact number
  • Order reference number (6053 etc)
  • Reason for returning and if you would like a refund or replacement.

Items must be returned to us using tracked post, or dropped off at the above location (please call us in advance on 041 213 6332 to confirm drop off). If any items get lost in transit without tracked delivery we cannot replace/ refund.

Refunds

Where the above conditions have been met we will refund your card within 3 working days after receiving your returned item.

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