Delivery and Shipping:

If your item is in stock it will be dispatched within 1-5 working days

You will receive an email from us within 24 working hours from receipt of your order to confirm order details.

For products that are in stock and you have added customisation please add 1-10 working days.

For custom made garments please add 5 weeks. We will update you as your order progresses with an update on delivery time.

Please understand we cannot exchange or refund any personalised or custom made products.

Delivery Costs & Times:

All orders to Northern and Republic of Ireland will be delivered within 2 working days after order is dispatched. Delivery cost is €6.95

All orders to England, Scotland and Wales will be delivered within 3 working days after order is dispatched. Delivery cost is €9.95

All orders to Europe and the Rest of the World: Delivery costs vary depending on weight of package. We will confirm via email. Europe 3-5 working days after order is dispatched. The Rest of the World 10-15 working day after order is dispatched.

Apologies if your package has not reached you in the times quoted above, if this has happened please contact our customer care team on 042 919 0000 Monday to Friday 9am to 5pm or email us at hello@defy.ie and we will be happy to help.

We understand that you've experienced longer wait times and delays in our service recently.

We apologise for any inconvenience this may have caused. Your time is important, and we're committed to resolving this issue.

Here's what we're doing...

We're expanding our team to reduce response times and we're optimising our processes for greater efficiency.

We're dedicated to enhancing your experience and serving you better.

Thank you for your patience and continued support in our local Irish company.

Returns

At DEFY we have put every effort into delivering high quality products. If for some unfortunate reason you need to return/ exchange your item, please return within 10 working days of receipt of delivery.

Please return your items in a saleable, unworn, unwashed and undamaged condition, with all tags and in its original packaging.

If you have any queries about returns please contact our customer care team in advance on 041 213 6332.

Please send returns to: DEFY Sports Artnalivery Ardee Co. Louth A92 FP52

Please add a delivery note to your package with the following information:

Contact number Order reference number (6053 etc) Reason for returning and if you would like a refund or replacement.

Items must be returned to us using tracked post, or dropped off at the above location (please call us in advance on 041 213 6332 to confirm drop off) If any items get lost in transit without tracked delivery we cannot replace/ refund.

Please Note

Unless the item has been received faulty, we are unable to offer a refund or exchange on the following items:

All personalised or made to order products. This includes all:

Club shop products

Teamwear

Customised orders (Initials Etc.)

Refunds

Where the above conditions have been met we will refund your card within 3 working days after receiving your returned item.